Análisis de los componentes del bien intangible Compromiso Ciudadano en el sector público
DOI:
https://doi.org/10.31921/doxacom.n30a4Palabras clave:
Compromiso ciudadano, bienes intangibles, administración pública, relaciones públicas, comunicación, componentesResumen
Tras la crisis económica del 2008, la Administración Pública ha mostrado cada vez más interés por establecer relaciones de confianza con los ciudadanos. En consecuencia, el concepto de Compromiso Ciudadano se ha convertido en un recurrente objeto de estudio para los académicos, quienes ha exaltado las virtudes de la participación pública y la deliberación colectiva como un componente fundamental de una democracia responsable (Carpini et al., 2004; Carpini, 2009; Dahlgren, 2005). No obstante, son escasos los estudios que se han dedicado a la definición del Compromiso Ciudadano y pocos han tratado de explicar de qué se compone y cómo puede activarse. Este documento se plantea tres objetivos: 1) identificar actitudes y comportamientos concretos que expresen compromiso; 2) explorar cuáles son los factores del compromiso ciudadano y; 3) elaborar un conjunto de sugerencias para mejorar su gestión. Para ello se ha realizado un estudio teórico del concepto y, a continuación, se ha desarrollado un análisis factorial. Los datos han sido obtenidos de encuestas europeas del año 2013 y se refieren a 27 países del continente. Finalmente, el artículo ofrece una extensa definición del término Compromiso Ciudadano y aporta sugerencias para que las instituciones establezcan relaciones con sus públicos.
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Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.