Transformation of the post-covid media ecosystem. Teleworking and the hybrid model as organisational innovation in newsrooms
DOI:
https://doi.org/10.31921/doxacom.n37a1833Keywords:
Telework, innovation, journalism, media organisation, hybrid modelAbstract
The covid-19 pandemic accelerated the media's efforts to survive in an unprecedented crisis. In this context, teleworking, despite having existed for decades, stood out as an efficient solution to sustain organisational processes. This exploratory study analyses the impact of teleworking and the introduction of hybrid formulas in two newspaper companies in the Spanish market (eldiario.es and Heraldo de Aragón), once the toughest stage of the pandemic was overcome. Through participant observation and in-depth interviews with experts and media professionals, we investigate whether the new teleworking formulas are innovative and if they could be adopted in the future. The results reveal that the impact of telework on news organisations has been decisive, especially to reshape the way in which ideas are shared and workflows are established. The adaptability of the case studies to the new organisational models has been found to be high; however, there are some factors limiting their full adoption. The hybrid telework model has brought unprecedented organisational change to many newsrooms and has accelerated digital transformation. However, there is still some uncertainty, because even in those newspapers that are committed to the model, implementation is still being developed.
Downloads
Global Statistics ℹ️
|
2078
Views
|
2045
Downloads
|
|
4123
Total
|
|
References
Alam, M. (2020). Organisational processes and COVID-19 pandemic: implications for job design, Journal of Accounting & Organizational Change, 16(4), 599-606. https://doi.org/10.1108/JAOC-08-2020-0121
Allen, T.D., Golden, T.D. & Shockley, K.M. (2015). How Effective Is Telecommuting? Assessing the Status of Our Scientific Findings. Psychological Science in the Public Interest, 16(2), 40–68. https://doi.org/10.1177/1529100615593273
Archibugi, D., Filippetti, A. & Frenz, M. (2013). The impact of the economic crisis on innovation: Evidence from Europe. Technological Forecasting and Social Change, 80(7), 1247-1260. https://doi.org/10.1016/j.techfore.2013.05.005
Armbruster, H., Kirner, E. & Lay, G. (2007). Patterns of Organisational Change in European Industry (PORCH), Ways to Strengthen the Empirical Basis of Research and Policy. European Commission. Innovation papers, 46, Luxembourg. https://cutt.ly/RNdc9Eg
Artero-Muñoz, J.P., Zugasti, R. & Hernánez-Corchete, S. (2021). Media Concentration in Spain: National, sectorial, and regional groups. Estudios sobre el Mensaje Periodístico, 27 (3), 765-777 https://doi.org/10.5209/esmp.72928
Babina, T.; Bernstein, A. & Mezzanotti, F. Crisis Innovation. NBER Work. Papers N.27851 2020. https://doi.org/10.3386/w27851
Balasubramanian, S. & Fernandes, C. (2022). Confirmation of a crisis leadership model and its effectiveness: Lessons from the COVID-19 pandemic. Cogent Business & Management, 9(1), https://doi.org/10.1080/23311975.2021.2022824
Battiston, D., Blanes, J. & Kirchmaier, T. (2017). Is Distance Dead? Face-to-Face Communication and Productivity in Teams. CEPR Discussion Paper, No. 11924. ISSN 2042-2695. https://n9.cl/jtgap
Baumann, S. (2013). Adapting to the brave new world: Innovative organisational strategies for media companies. In T. Storsul y A. H. Krumsvik (Eds.), Media Innovation. A Multidisciplinary Study of Change (pp. 77-92). Göteborg: Nordicom. https://acortar.link/Hez8Wj
Belair-Gagnon, V. & Steinke, A.J. (2020). Capturing digital news innovation research in organizations, 1990–2018. Journalism Studies, 21(12), 1724-1743. https://doi.org/10.1080/1461670X.2020.1789496
Belzunegui-Eraso, A. & Erro-Garcés, A. (2020). Teleworking in the Context of the Covid-19 Crisis. Sustainability, 12(9): 3662. https://doi.org/10.3390/su12093662
Blas, J. B., García, A. L. G. & Moraleda, I. J. M. (2020). COVID-19: contenidos audiovisuales a partir del uso de herramientas domésticas. Revista de Comunicación y Salud, 10(2), 25-61.
Bleyen, V. A., Lindmark, S., Ranaivoson, H. & Ballon, P. (2014). A typology of media innovations: Insights from an exploratory study. The Journal of Media Innovations, 1(1), 28-51. https://doi.org/10.5617/jmi.v1i1.800
Bloom, N., Liang, J., Roberts, J. & Ying, Z.J. (2015). Does Working from Home Work? Evidence from a Chinese Experiment. The Quarterly Journal of Economics, 130(1), 165–218. https://doi.org/10.1093/qje/qju032
Bunce, M., Wright, K. & Scott, M. (2018). Our newsroom in the cloud: Slack, virtual newsrooms and journalistic practice. New Media & Society, 20(9), 3381-3399. https://doi.org/10.1177/1461444817748955
Carvajal, M., Mondéjar, D., Valero-Pastor, J. M., De-Lara, A., García-Avilés, J.A. & Arias-Robles, F. (2022). Las innovaciones periodísticas más destacadas en España (2010-2020): características e impacto organizacional, industrial y social. Profesional de la información, 31(3), 1-25. https://doi.org/10.3145/epi.2022.may.04
Cerezo, P. (2022). Deconstruyendo los medios: cómo adaptar las empresas de comunicación al entorno digital. Almuzara. ISBN: 978-84-17828–94-3
Cherubini, F., Newman, N. & Nielsen, R.K. (2021). Changing Newsrooms 2021: Hybrid Working and Improving Diversity Remain Twin Challenges for Publishers. Oxford: Reuters Institute for the Study of Journalism. https://n9.cl/8dvg5
Chua, S.J.L., Myeda, N.E. & Teo, Y.X. (2022). Facilities management: towards flexible work arrangement (FWA) implementation during Covid-19. Journal of Facilities Management, Vol. ahead-of-print. https://doi.org/10.1108/JFM-09-2021-0101
Corredor-Lanas, P., Marcos-Recio, J.-C. & Montañés-García, F. (2021). Impacto de la pandemia Covid-19 sobre la publicidad. España como laboratorio de la crisis y de las tendencias comunicativas. Profesional de la información, 30(3). https://doi.org/10.3145/epi.2021.may.13
Davies, K. (1977). Human behaviour at work: Organisational behavior. New York, McGraw-Hill. ISBN-10:0070154899
De-Lara, A., Arias-Robles, F., Carvajal, M. & García-Avilés, J.A. (2015). Ranking de innovación periodística 2014 en España. Selección y análisis de 25 iniciativas. Profesional de la información, 24(3), 227–234. https://doi.org/10.3145/epi.2015.may.03
De Pablos, J.M., Pestano, J. & Martín, C.M. (2002). Periodismo y teletrabajo, dos viejos aliados. Razón y palabra, 29. https://n9.cl/zh3n5
Dirani, K.M., Abadi, M., Alizadeh, A., Barhate, B., Garza, R.C., Gunasekara, N., Ibrahim, G. & Majzun, Z. (2020). Leadership competencies and the essential role of human resource development in times of crisis: a response to Covid-19 pandemic. Human Resource Development International, 23(4), 380-394. https://doi.org/10.1080/13678868.2020.1780078
Ebersberger, B. & Kuckertz, A. (2021). Hop to it! The impact of organization type on innovation response time to the COVID-19 crisis. Journal of Business Research, vol. 124(C), 126-135. https://doi.org/10.1016/j.jbusres.2020.11.051
Feldman, M.S. & Pentland, B.T. (2003). Reconceptualizing organizational routines as a source of flexibility and change. Administrative Science Quarterly, 48(1), 94-118. https://doi.org/10.2307/3556620
Fernández, M. L. R. (2021). Tecnología y trabajo: el impacto de la revolución digital en los derechos laborales y la protección social. Aranzadi/Civitas. ISBN-978-84-1345-480-1
Fink, S.L., Beak, J. & Taddeo, K. (1971). Organizational crisis and change. The Journal of Applied Behavioral Science, 7(1), 15–37. https://doi.org/10.1177/002188637100700103
González Alba, J.A. (2020). El teletrabajo para sobrevivir a la pandemia: hablan los periodistas. Cuadernos de periodistas (41), 21-36. https://n9.cl/qaqht
García-Avilés, J.A. & Carvajal, M. (2008). Integrated and Cross-Media Newsroom Convergence: Two Models of Multimedia News Production — The Cases of Novotécnica and La Verdad Multimedia in Spain. Convergence, 14(2), 221–239. https://doi.org/10.1177/1354856507087945
García-Avilés, J.A. (2021). Journalism as usual? Managing disruption in virtual newsrooms during the Covid-19 crisis. Digital Journalism, 9(9), 1239-1260. https://doi.org/10.1080/21670811.2021.1942112
García-Avilés, J.A., Arias-Robles, F., De Lara González, A., Carvajal, M., Valero-Pastor, J.M. & Mondéjar, D. (2022). How COVID-19 is revamping journalism: newsroom practices and innovations in a crisis context. Journalism Practice, online first. http://dx.doi.org/10.1080/17512786.2022.2139744
Gómez, C.F. & Rodríguez, J.K. (2001). Teorías de la cultura organizacional. Revista Contabilidad y Auditoría, 115, 111-140. https://strathprints.strath.ac.uk/7361/
González-Neira, A., Quintas-Froufe, N. & Scaglioni, M. (2023). El virus en la pantalla: hábitos de consumo de la audiencia televisiva en España e Italia (2019-2022). Revista Mediterránea de Comunicación. https://doi.org/10.14198/MEDCOM.23463
Greene González, M. F., Cerda Diez, M. F. & Ortiz Leiva, G. (2022). Prácticas periodísticas en tiempos de pandemia de coronavirus. Un estudio comparado entre Chile y Colombia. Revista de Comunicación, 21(1), 195-213. Epub 14 de abril de 2022. https://dx.doi.org/10.26441/rc21.1-2022-a10
Hall, R.E. (2015). Quantifying the lasting harm to the US economy from the financial crisis. NBER Macroeconomics Annual, 29(1), 71–128. https://doi.org/10.3386/w20183
Henderson, K., Raheja, R. & Crowston, K. (2022). Communicating with the masses from isolation: What happened when local television journalists worked from home. 55th Hawaii International Conference on System Sciences http://hdl.handle.net/10125/80199
INE (2022). Incidencia del teletrabajo por Comunidades y Ciudades Autónomas. Instituto Nacional de Estadística. Madrid. https://n9.cl/3hiq8
Iturbe, B. (1995). El Teletrabajo: un fenómeno económico y social. Telos. Cuadernos de comunicación e innovación, n. Extra 41, pág. 11-20. https://n9.cl/6l83h
Kleeman, W.B. (1992). Hot Desks. Facilities, 10(9), 11-13. https://doi.org/10.1108/EUM0000000002204
Koerber, A. & McMichael, L. (2008). Qualitative Sampling Methods: A Primer for Technical Communicators. Journal of Business and Technical Communication 22(4), 454-473 https://doi.org/10.1177/1050651908320362
Küng, L. (2013). Innovation, technology and organisational change. In Storsul, T. & Krumsvik, A. H. (eds.). Media innovations. A multidisciplinary study of change. Göteborg: Nordicom, 9-12. https://doi.org/10.13140/2.1.1328.9284
Küng, L. (2015). Innovators in digital news. London: Tauris. ISBN-10:1784534161
La Información (2020). Henneo, el grupo de comunicación que más crece durante la crisis del COVID-19. La Información. 20 de octubre de 2022. https://acortar.link/T0sdFh
Libert, M., Le Cam, F. & Domingo, D. (2021). Belgian journalists in lockdown: survey on employment and working conditions and representations of their role. Journalism Studies. https://doi.org/10.1080/1461670X.2021.1944280
Martínez, L. & Díaz-Campos, J. (2021). El futuro de la comunicación en México. Dykinson. pp. 180-187. ISBN: 978-84-1377-807-5.
Matthews, T.A., Chen, L., Omidakhsh, N., Zhang, D. & Li, J. ( 2022). Gender difference in working from home and psychological distress - A national survey of U.S. employees during the COVID-19 pandemic. Ind Health. 60(4): 334-344. https://doi.org/10.2486/indhealth.2022-0077
Meier, K., Schützeneder, J., García-Avilés, J.A., Valero-Pastor, J.M., Kaltenbrunner, A., Lugschitz, R., Porlezza, C., Ferri, G., Wyss, V. & Saner, M. (2022). Examining the Most Relevant Journalism Innovations: A Comparative Analysis of Five European Countries from 2010 to 2020. Journalism and Media, 3(4), 698-714. https://doi.org/10.3390/journalmedia3040046
Millward, L.J., Haslam, S. A. & Postmes, T. (2007). Putting Employees in Their Place: The Impact of Hot Desking on Organizational and Team Identification. Organization Science, 18(4), 547–559. http://www.jstor.org/stable/25146122
Nagy, B. G., Blair, E. S. & Lohrke, F. T. (2014). Developing a scale to measure liabilities and assets of newness after start-up. International Entrepreneurship and Management Journal, 10, 277–295. http://dx.doi.org/10.1007/s11365-012-0219-2
Nadkarni, S. & Herrmann, P. O. L. (2010). CEO personality, strategic flexibility, and firm performance: The case of the Indian business process outsourcing industry. Academy of Management Journal, 53(5), 1050-1073. https://www.jstor.org/stable/20788808
Noain Sánchez, A. (2021). Desinformación y Covid-19: Análisis cuantitativo a través de los bulos desmentidos en Latinoamérica y España. Estudios sobre el Mensaje Periodístico, 27(3), 879-892. https://doi.org/10.5209/esmp.72874
OECD/European Communities (2005). Oslo Manual: Guideliness for Collecting and Interpreting Innovation Data, 3d. ed., OECD/EC. https://doi.org/10.1787/19900414
Okubo, T. (2022). Telework in the spread of COVID-19. Information Economics and Policy, 60, [100987]. https://doi.org/10.1016/j.infoecopol.2022.100987
Olaz, Á. & Ortiz, P. (2022). Cómo lograr un buen clima laboral. Diagnóstico, medición y gestión para organizaciones. Esic. Madrid. ISBN: 9788418944499
Oliden, A. I. (2021). Pandemias, redacciones y el lugar del periodismo. elDiario.es. 20 de octubre de 2022. https://n9.cl/h6qq8
Olsen, R. K., Pickard, V. & Westlund, O. (2020). Communal news work: COVID-19 calls for collective funding of journalism. Digital Journalism, 8(5), 673-680. https://doi.org/10.1080/21670811.2020.1763186
Park, I., Lee, J., Lee, D. Lee, C. & Chung, W.Y. (2022). Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups. Journal of Retailing and Consumer Services. Elsevier, vol. 65(C). https://doi.org/10.1016/j.jretconser.2021.102874
Porcu, O. (2020). Exploring innovative learning culture in the newsroom. Journalism, 21(10), 1556-1572. https://doi.org/10.1177/146488491772459
Raguseo, E., Gastaldi, L. & Neirotti, P. (2016). Smart work: Supporting employees’ flexibility through ICT, HR practices and office layout. Evidence-based HRM, vol. 4, núm. 3, pág. 240-256. https://doi.org/10.1108/EBHRM-01-2016-0004
Rimbau-Gilabert, E., Lladós-Masllorens, J., Meseguer-Artola, A. & Sabadell-Bosch, M. (2022). ¿Qué necesito saber para facilitar el smart working en mi organización? Oikonomics, 19. https://doi.org/10.7238/o.n19.2222
Rivas de Milano, S. & Morales Lesseur, O. (2006). Importancia del trabajo de campo en las ciencias sociales. Geoenseñanza, 11(2), 235-240. https://n9.cl/4m2zm
Salaverría, R. & Martínez-Costa, M.P. (2021). Medios nativos digitales en España. Caracterización y tendencias. Salamanca: Comunicación Social. ISBN: 978 84 17600 60 0
Sapprasert, K. & Clausen, T.H. (2012). Organizational innovation and its effects. Industrial and Corporate Change, 21 (5), 1283–1305. https://doi.org/10.1093/icc/dts023
Valero-Pastor, J.M. (2021). La construcción de la innovación en los medios de comunicación nativos digitales. Los casos de El Confidencial y Quartz [Tesis Doctoral, Universidad Miguel Hernández de Elche]. https://n9.cl/kuabj
Valero-Pastor, J.M., García-Avilés, J.A. & Carvajal, M. (2021). Transformational Leadership and Innovation in Digital-Only News Outlets. Analysis of Quartz and El Confidencial. Journalism Studies, 22(11), 1450-1468. https://doi.org/10.1080/1461670X.2021.1927153
Vyas, L. & Butakhieo, N. (2021). The Impact of Working from Home during COVID-19 on Work Life Domains: An Exploratory Study on Hong Kong. Policy Design and Practice, 4(1), 59–76. https://doi.org/10.1080/25741292.2020.1863560
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Alicia de Lara González, Dámaso Mondejar, José Alberto García-Avilés
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The authors retain their copyright and grant the journal the right of first publication of their work, which will be simultaneously subject to the Creative Commons License, Attribution-NonCommercial, International License (CC BY-NC 4.0). The scientific community is free to share, copy, and redistribute the material in any medium or format, and to remix, transform, and build upon that material under the following terms: Proper credit must be given (journal, authors, URL/DOI), and it is not used for commercial purposes.
How to Cite
