Una mirada a la transparencia informativa institucional a través de los Social Media

Jesús Gutiérrez Brito; Manuel Javier Callejo Gallego; Yolanda Agudo Arroyo

doi:10.31921/doxacom.n34a903

Authors

Jesús Gutiérrez Brito National University of Distance Education (UNED), Spain https://orcid.org/0000-0003-1260-0831
Manuel Javier Callejo Gallego National University of Distance Education (UNED), Spain https://orcid.org/0000-0002-0856-5642
Yolanda Agudo Arroyo National University of Distance Education (UNED), Spain https://orcid.org/0000-0002-6185-0899

DOI:

https://doi.org/10.31921/doxacom.n34a903

Keywords:

Informational transparency, Social media, Communication, qualitative research, public institutions, citizen participation, reception

Abstract

This article is part of an empirical study on citizen participation in institutional information transparency on social media. Based on a qualitative design and the use of discussion groups, the research analyses the phenomenon of ‘receiver transparency’ grounded in the premises of visual phenomenology and the concept of the ‘gaze’ from Lacanian theory. The conclusions of the study discuss and critically assess the prevailing idea that the increasing accessibility of information equates to the effective production of transparency and its endorsement by citizens. Of particular concern are shortcomings in communications issued by institutions that are inaccessible or limited from the perspective of citizens (receivers). The analysis leads to a proposal for a typology of information transparency, including a ‘credible transparency’ related to the active role of citizens when the information they receive is incoherent or does not comply with the information demanded.

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Author Biographies

Jesús Gutiérrez Brito, National University of Distance Education (UNED), Spain

Doctor in Sociology from the Complutense University of Madrid. Currently a Senior Professor of Social Research Methods and Techniques and Coordinator of the Master’s in Communication, Culture, Society and Politics in the Faculty of Political Science and Sociology Faculty at the National University of Distance Education (UNED). His academic research interests lie in group social bonding and the practical application of social research methods, in particular the use of discussion groups for the study of demand and reception in communication studies.
Manuel Javier Callejo Gallego, National University of Distance Education (UNED), Spain

Doctor in Sociology and Bachelor in Sociology, Information Science and Law, both from the Complutense University of Madrid. Currently a Full Professor of Sociology at the National University of Distance Education (UNED) where he teaches Social Research Methods and Sociology of Communication. He was Head of the Research Department at the Center for Sociological Research (CIS) from 2010-2012. His research has focused on diverse fields, including consumption, analysis of reception in communication, and the use of new technologies.
Yolanda Agudo Arroyo, National University of Distance Education (UNED), Spain

Doctor in Sociology from the National University of Distance Education (UNED). Currently a Senior Professor in the Theory, Methodology and Social Change Department of the Faculty of Political Science and Sociology at the National University of Distance Education (UNED). She teaches Sociology of Education, Social Research Methods, Gender studies, and Communication Media. Her research focuses on links between upper education and employment from the perspective of gender; the sociology of communication; the methodology of distance education; and research methods.

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